Choose your product below to see answers to the most commonly asked questions.
Frequently asked questions
Need help?
Key Safes
Common questions and answers
Need help? Use our search to quickly find what you need help with or view all of our common questions and answers below.
Search all our FAQs
I have purchased an installation, what's the next steps?
For the installation there is nothing you need to do right now; your install has been uploaded to our job board and will be pending allocation to the installationteam in your area. They will contact you within 3-5 working days Of receiving your Keysafe, they will then agree and book a date with you to come and completethe installation. If you have not been contacted after 5 working days, please give us a call on 0330 363 0303 or email hello@keysafe.co.uk and we will be morethan happy to assist and follow this up for you.
I have received my Keysafe but haven’t been contacted about installation
For the installation there is nothing you need to do right now; your install has been uploaded to our job board and will be pending allocation to the installation team in your area. They will contact you within 3-5 working days of receiving your Keysafe, they will then agree and book a date with you to come and complete the installation. If you have not been contacted after 5 working days, please give us a call on 0330 363 0303 or email hello@keysafe.co.uk and we will be more than happy to assist and follow this up for you.
How do I set a code in my key safe?
For the installation there is nothing you need to do right now; your install has been uploaded to our job board and will be pending allocation to the installation team in your area. They will contact you within 3-5 working days of receiving your Keysafe, they will then agree and book a date with you to come and complete the installation. If you have not been contacted after 5 working days, please give us a call on 0330 363 0303 or email hello@keysafe.co.uk and we will be more than happy to assist and follow this up for you.