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FAQs

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We recommend that all key safes are installed out of line of easy sight to minimise the risk of attracting attention. If necessary the product can be installed more prominently, but you will need to assess the risk yourself. Ideally it should be in a position that provides light for the user and allows easy access.

If you have a lifeline or pull-cord care package be sure to inform the monitoring centre where your key safe is located and ensure they always have a record of your most recent code in case of an emergency.

A key safe is a strong mechanical metal box that securely stores a spare key inside and is a convenient way for you and authorised visitors to enter your home. It eliminates the need to leave keys under doormats, issue multiple sets of keys and allows immediate access to emergency services and care workers.

Most key safes are installed directly into brick or concrete, although temporary key safes are available. Spare keys to the property are stored inside the key safe vault and are accessed by a combination code. This code is easy to set and can be changed when appropriate to maintain security. The combination code will only be known to you and those you wish to have access to your property.

There is no pre-set combination code in a new Supra KeySafe. You will need to choose and set your own code in order to secure your spare property keys. We recommend you select a code between 5 and 7 digits and avoid using common combinations based on birth years or pin codes. You may only use one number or letter once.

Every Supra KeySafe comes complete with a detailed user guide along with a code change tool to help you set your code. There is no need to use any other tools and you should never use a screwdriver to set your code.

A detailed description of how to set a code in your Supra KeySafe can be found under the support centre section of our website. If you have lost your user guide, you can request a replacement using our contact us page.

For the C500 Police approved key safe a detailed video explaining how to set the code can be viewed on the C500 product page.

Ensure you keep a copy of your code safe and only disclose your code to those that need to know. There is no override or reset code. If you have a lifeline or pull-cord care package be sure to inform the monitoring centre where your key safe is located and ensure they always have a record of your most recent code in case of an emergency.

The Key Safe Company do not store or hold codes. The code is set by the user and it is up to whoever sets the code to record it somewhere safe or inform those that may have need of it.

There is no override or reset code. This is the nature of the mechanical coding mechanism. The only way to access a key safe is via the original code. In these circumstances we recommend that you speak to anybody who might have known the original code. This may include care workers, social services, the council, wardens, or family members.

Key safes are a discreet means of externally storing a spare key to a property and a preferred solution compared to handing out spare keys or leaving a key unsecure and exposed under the mat, plant pot, rock or garden ornament.

The C500 KeySafe is the first and only key safe in the UK to undergo rigorous attack tests and achieve an independent security rating, LPS 1175 Level 1. This security rating demonstrates that the C500 provides the same security as a domestic front door.

Other than the C500 KeySafe, key safes are classified as convenience products, allowing you to conveniently store a spare key on the outside of a property.

The C500 KeySafe is the only key safe in the UK with Police approval. It has undergone rigorous attack tests to achieve an independent security rating, LPS 1175 Level 1. The security rating demonstrates that the C500 provides the same security as a domestic front door. The LPS 1175 test was devised by a panel of experts, including:

  • The Association of British Insurers

  • The Association of Chief Police Officers

  • The Home Office


Correct installation and use of the C500 Police approved key safe will significantly improve security compared to alternatives such as handing out spare keys or hiding a key unsecure and exposed outside the property, under the mat, plant pot, rock or garden ornament.

The Key Safe Company do not store or hold codes. The code is set by the user and it is up to whoever set the code to record it or inform those that may have need of it.

There is no override or reset code. This is the nature of the mechanical coding mechanism. The only way to access the key safe is via the original code. In these circumstances we recommend that you speak to anybody who might have known the original code. This may include care workers, social services, the council, wardens, or family members.

A Supra KeySafe is not exempt from VAT when purchased through The Key Safe Company, even if you qualify for VAT relief. Although one of the most common uses for key safes are to aid vulnerable and disabled users, key safes can be used in various markets such as holiday homes, domestic cleaning and personal convenience and are not solely designed for people with disabilities.

We recommend you speak to your local Social Services or Council to find out more or to see if you are eligible for free key safe services directly through them.

Only those that have been given the key safe code can access the keys inside. If you experience difficulty, check that you are entering the correct code, each button should click when it is entered.

There should be a small amount of movement between a Supra KeySafe lid (the part with the black buttons) and the vault. If there isn’t any movement, the keys inside may have fallen forward and jammed the lid shut. We recommend you take the heel of your shoe and tap around the outside of the vault to lose the key. There is no need to use excessive force. You will know when to stop when the key safe lid becomes loose again.

If some of the key safe buttons do not click when pressed then the key safe may have been coded with force by using something other than the provided code change tool. This may have damaged the mechanism inside and you may have voided your warranty.

If you need assistance you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

A new C500 KeySafe will be supplied with a clear plastic tab located on the top of the key safe to help you open the product when it is not mounted to the wall. Once the product has been installed the clear plastic tab can be discarded.

Once installed, the weather cover should be easy to pull down. If you continue to experience difficulty, this may be because the catch inside the cover may be catching on the gap between the key safe lid and vault. This plastic catch will eventually smooth down with use making it easier to pull down. If you wanted to speed up the process, you can always carefully run a flat headed screwdriver across the catch. This should reduce the resistance and make pulling the cover down a little easier.

If you need assistance you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

Supra KeySafe weather covers are designed to shield your key safe from the environment and help disguise it from passers-by. They are not watertight, but they should keep most moisture away from your keys.

The C500 KeySafe cover is manufactured made from a durable plastic, achieving all environmental standards for UV exposure, snow, water and dust, and is designed to clip on and off the product for ease of use.

The weather cover supplied with the Classic Supra KeySafe is made from Neoprene. This is same material as used in the manufacture of wet-suits.

Replacement weather covers are available on our website: C500, Permanent/J5 KeySafe, Slimline KeySafe, S7 KeySafe and Portable KeySafe.

The Supra KeySafe is a great idea for anyone who needs immediate access to a property. It supports a diverse audience from providing access for carers, health professionals, Housing Associations, Holiday Homes through to joggers and dog walkers and is trusted by 98% of local authorities.

A key safe provides a convenient method of externally storing the keys to your property and eliminates the need to leave keys under doormats, issue multiple sets of keys and allows immediate access to emergency services and care workers.

A Supra KeySafe grants you greater flexibility and freedom, allowing you to concentrate on the more important things in life. Family members no longer have to carry spare keys, you’ll never be locked out again and children can let themselves in after school.

You may have been recommended a Supra KeySafe by your local Social Services, GP, District Nurse or care provider. This is because a Supra KeySafe is ideal for anyone who requires multiple visitors but either cannot or has difficulty getting to the door. The Supra KeySafe has also been proven to save time and save lives by granting immediate, authorised access in the event of an unforeseen emergency.

A Supra KeySafe code can only be changed by those who have the original code. To restrict these users from changing the code you can fit an anti-tamper or code cover plate inside the key safe over the code mechanism.

These metal plates fit over the key safe’s coding mechanism and are secured in place by special screws. Although these plates do not increase the physical security strength of the key safe, they do restrict unauthorised persons from changing the code.

Plates are available to order, either individually or in bulk, online or by contacting The Key Safe Company on 01905 770333. For the C500 Police approved KeySafe. For the Permanent, Slimline, S7, J5 or Portable KeySafe.

The mechanical coding mechanism of the Supra KeySafe means you do not have to stick to a 4 digit combination. In order for someone to guess your combination, they would first have to know how many digits were in your code. They would then have to go through each possible combination one at a time. This would be incredibly time consuming.

To maximise security, when selecting a code for your key safe we recommend a combination between 5 and 7 digits and avoid using common combinations based on birth years or pin codes.

We supply thousands of key safes each month to local authorities, care agencies and individual users. We continually work with the Police to ensure our products meet their high standards.

There is no pre-set combination code in a new Supra KeySafe. You will need to choose and set your own code in order to secure your spare property keys.

All Supra key safes use a patented mechanical push button coding mechanism to keep your spare property keys secure. This mechanism does not allow duplication of numbers or letters in your code. This does not affect the security of your Supra KeySafe and has been taken into account when calculating the number of possible combinations.

This type of mechanism does not allow you to shut your key safe without locking it. This means you can close and walk away knowing your keys are secure.

The C500 Police approved key safe has 4,096 possible code combinations and has a mixture of both numbers and letters.

The Classic KeySafe range has 1,024 possible numbered code combinations. The classic range includes the Permanent, Slimline, S7, J5 and Portable key safes.

Every Supra KeySafe has grey buttons on the back of the lid. There are 12 on the C500 and 10 on the classic range (Permanent, Slimline, S7, J5 and Portable key safes).

If you are unable to see these arrows, we recommend moving so that you are in good light, preferably natural light.

Each of these grey buttons corresponds to the black buttons on the front of the key safe. These grey buttons all have small arrows engraved on them to demonstrate which numbers/letters are set in your code. Arrows pointing away from the hinge towards the locking pin are OFF and are not part of the combination. Arrows pointing towards the hinge are ON and are part of the combination.

If you continue to have difficulty you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

No. It is a common misconception that because a key safe generally stores a front door key, it has to be mounted next to the front door.

The Supra KeySafe does not require a power supply, nor does it operate the door, it can be located anywhere. Examples include inside meter boxes, bin bays, porches or at the rear of the property.

We recommend that all key safes are installed out of line of easy sight to minimise the risk of attracting attention. If necessary the product can be installed more prominently, but you will need to assess the risk yourself. Ideally it should be in a position that provides light for the user and allows easy access.

If you have a lifeline or pull-cord care package be sure to inform the monitoring centre where your key safe is located and ensure they always have a record of your most recent code in case of an emergency.

Yes, www.keysafe.co.uk is a secure website. Every single page on the website sits under an https domain. This is to ensure every piece of information you submit to us is protected and secure. Depending on your internet browser, you should see a green padlock sign next to our website address: https://keysafe.co.uk/

LPS stands for Loss Prevention Standard and is administered by the Building Research Establishment (BRE), an independent security test house. Tests are devised and approved by the Loss Prevention Certification Board (LPCB).

LPS tests are carried out by trained personnel who have full knowledge of the product and its construction. Tests represent the attack resistance that a product needs to achieve according to the application, location and risk. The LPS 1175 test was devised by a panel of experts, including:

  • The Association of British Insurers

  • The Association of Chief Police Officers

  • The Home Office


The C500 KeySafe has achieved LPS 1175 : Issue 6, Security Rating 1; the same standard that a domestic front door is tested to. The user of the C500 can therefore be confident that that the attack resistance of the C500 KeySafe is as secure as a domestic front door achieving the same standard.

No. The fitting kit provided with a Supra KeySafe cannot be used again. This is because the four masonry screws provided with the C500, Permanent and Slimline key safes cut their own thread in the brickwork on installation and the shield bolts provided with the S7 KeySafe expand into the brickwork during installation, making them extremely difficulty to remove.

If you are relocating your Supra KeySafe, we recommend using new fixings to ensure maximum adherence to the wall and the most secure fixing.

A replacement fitting kit can be purchased directly from our website: C500, Permanent/Slimline, S7

The mechanical coding mechanism of the Supra KeySafe means you may enter your Supra KeySafe code in any order. This can make your code easier to remember, especially if you have multiple users.

This does not affect the security of your key safe and has been taken into account when calculating the number of possible combinations. There are 4,096 possible combinations for the C500 Police approved key safe and 1,024 possible combination for the Classic range of key safes.

LPCB stands for the Loss Prevention Certification Board. LPCB is the leading international Certification Body in the fields of security and fire protection. LPCB approval process involves assessment and testing of products to ensure that they meet quality standards and is set by a panel of experts, including:

  • The Association of British Insurers

  • The Association of Chief Police Officers

  • The Home Office


Your key safe code can be changed as little or as often as you like.

If your key safe is used daily then changing your code too often may cause difficulties with your authorised visitors gaining access. In these circumstances we recommend you keep a record of who has access your code in case you need to change it. This way you can let those who need to access your property have your new code.

If your key safe is only used for emergencies or by one-time users, then it may be best to change your code once the immediate need has ended.

However often you decide to change your code ensure you keep a copy of your new code safe. There is no override or reset code. If you have a lifeline system, we recommend that you let them know your new code in case of an emergency.

Ultimately you will need to assess any risks of changing your code too little or too often yourself.

Every Supra KeySafe comes complete with a detailed user guide which outlines how to correctly mount onto a masonry surface.

To install your Supra KeySafe you will need the following items:

  • Power Drill

  • Pencil/Pen
  • Measuring equipment


  • C500 KeySafe
    • 5mm Dril bit (60mm+ in length)

    • T30 Torx drive


  • Permanent/Slimline KeySafe
    • 4mm drill bit (70mm+ in length)

    • P2 Philips drive


  • S7 KeySafe

    • 10mm drill bit

    • 8mm Socket drive












Details on how to install your Supra KeySafe can be found under the support centre section of our website.

If you would prefer, you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

The correct size Torx head screwdriver bit (Torx T30) is available direct from The Key Safe Company: Torx Driver bit for C500 or from any leading hardware store such as Homebase or B&Q.

Each home insurance provider will have their own policy regarding the use of key safes. We recommend that users consult their insurance provider if they are concerned and switch if they believe they are being unreasonable.

Not all key safes are the same. We have found that with a C500 KeySafe installed, insurance companies are less likely to make amendments to home contents insurance.

If you have a C500 KeySafe installed, and if you choose to inform your home insurance provider, it is important that you make them aware that this is the particular key safe you are using. The C500 KeySafe has achieved Police approval through Secured by Design as a product that can help to reduce crime. It has been tested by an independent third party to a standard that the Police and the insurance industry recognise, LPS 1175 Level 1.

Advice from insurance companies includes this from the Managing Director of LV Home Insurance, Selwyn Fernandes: "If you must leave a key outside, use a police approved key safe and only give the code to people you trust".

For more info, check out our news story

There is no override or reset code for any Supra KeySafe.

The reason for the success of the Supra KeySafe range is the fact that it is a mechanical device, requiring no maintenance or power. Once you have installed and coded your key safe you are in complete control over its usage. You can be sure that only those you give the code to will have access to the keys inside. If an override code existed, and if it ever got into the wrong hands, the keys to your house would be left vulnerable.

We recommend making a note of your code just in case you do ever forget it. If a lifeline system is in place they will record the code and distribute it to trusted services in an emergency; saving time, saving lives.

A replacement fitting kit can be purchased directly from our website: C500 Permanent/Slimline S7

No. Using a screwdriver to turn the grey buttons when selecting a code combination will result in damage to the mechanism and void the warranty.

The grey dials are designed to turn smoothly. If you encounter any resistance when setting or changing your code, stop and consult your user guide.

Every Supra KeySafe is supplied with a code change tool (a white plastic card) specifically designed to set or change the code. Using anything else will damage your key safe. The code change tool can be found inside the key safe over the coding mechanism (grey buttons).

A replacement plastic tool is available on request by contacting The Key Safe Company on 01905 770333.

All Supra key safes come complete with a detailed user guide that explains how to set and change your code.

A copy of this guide can be found under the support centre section of our website. If you have lost your user guide, you can request a replacement using our contact us page.

For the C500 Police approved key safe a detailed video explaining how to set the code can be viewed on the C500 product page or under the support centre.

If you would prefer, you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

You are in complete control over your Supra KeySafe code. This means you can change your code as little or as often as you like. If you would like to prevent someone from accessing your key safe, you should change your code.

Details on how to change your code can be found under the support centre section of our website.

If you would prefer, you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

Whenever possible, you should always try and install directly into concrete or house brick. The supplied fitting kits can be used on rendered properties but you will need to make sure the back of the key safe vault sits as flush with the substrate as possible to ensure the strongest possible fixing.

The installation of the C500 forms part of the Loss Prevention Standard certification and Police approval. In order to maintain these accreditations the C500 KeySafe must be installed following the manufacturer’s instructions. The C500 maintains Police approval when installed through render into either brick or concrete using the supplied fixings.

The C500 has only been tested on standard house brick and concrete. In order to maintain its LPS accreditation and Police approval, the C500 KeySafe must be installed into either standard brick or concrete using the supplied fixings.

If you would like to install the C500 into another substrate, then the LPS accreditation becomes void. This does not necessarily mean that the product is less secure, it simply means that it has not been tested and as such cannot maintain its accreditation. The LPS test necessary for the C500 to be Police approved incudes testing the C500 itself and the installation. Without passing both parts, the C500 cannot achieve LPS 1175 and Police approval.

It may be possible to mount the C500 into another substrate, but you will need to assess the risk yourself and ensure the product is firmly fixed to the wall. The screws provided are designed for brick and concrete and may not be able to cut their own thread in order to secure a strong enough fixing. We are unable to recommend alternative fixings.

Most opportunist thieves are looking for an easy target and leaving keys hidden somewhere outside your property to allow visitors access will dramatically increase the vulnerability of both the property and any occupants.

Key safes are a discreet means of externally storing a spare key to a property and a preferred solution compared to handing out spare keys or leaving a key unsecure and exposed under the mat, plant pot, rock or garden ornament.

A key safe gives you greater control over who has access to your house keys. However, always remember you are leaving a key outside. Pay close attention to the strength and quality of a key safe

The C500 KeySafe is the only security tested and rated key safe in the UK. The C500 is proven, reliable and recommended by the Police as a secure key storage solution. Correct installation and use of the C500 Police approved key safe will significantly improve security compared to alternatives.

The C500 Police approved key safe has 4,096 possible code combinations.

The Classic KeySafe range has 1,024 possible code combinations. The Classic range includes the Permanent, Slimline, S7, J5 and Portable key safes.

The Key Safe Company recommends that you use between 5 and 7 digits within your code. You should never use a date of birth or codes which could be easily guessed.

The Supra KeySafe is designed to be installed by the user. They do not require a power supply, nor do they operate the door, therefore there is no need for a craftsman or special installation tools. Everything you need to install a Supra KeySafe can be found in a regular tool kit or your local DIY store.

Every Supra KeySafe comes complete with the suitable fitting kit and a detailed user guide which outlines how to correctly mount your key safe onto a masonry surface. It is important to follow the manufacturer’s instructions to ensure the best possible fit.

If you are unable to install your own Supra KeySafe, our Nationwide Installation Service can do it for you. All our installers are approved and undergo regular training to ensure they provide the best possible advice and guidance. Find out more about our installation service.

If for any reason you need assistance you can always contact The Key Safe Company on 01905 770333 and we can talk you through the process over the phone.

The fitting kits supplied with the Supra KeySafe are designed for use on concrete or house brick only and you should always avoid installing into breeze block, mortar or stone.

The installation of the C500 KeySafe forms part of the Loss Prevention Standard certification and Police approval. In order to maintain these accreditations the C500 must be installed following the manufacturer’s instructions, using the supplied fixings into brick or concrete and should never be installed into breeze block, mortar or stone.

A new C500 KeySafe will be supplied with a clear plastic tab located on the top of the key safe to help you open the product when it is not mounted to the wall. To open your C500, you will need to hold onto this plastic tab and pull open the black weather cover using the ‘Pull’ tab.

If you lose the clear plastic tab, we recommend that you carefully tap the top of the weather cover, where it says ‘Pull@ against the edge of solid service, such as a desk or table top. Alternatively, you can carefully position a screwdriver in one of the mounting holes on the back of the key safe and hold it firmly in place as you pull the black cover away from you. The screwdriver will act as a lever to open the key safe cover.

Once the product has been installed the clear plastic tab can be discarded.

The mechanical coding mechanism of the Supra KeySafe means you do not have to stick to a 4 digit combination. We recommend you select a code between 5 and 7 digits and avoid using common combinations based on birth years or pin codes.

When setting your code, you should try to ensure your code is memorable without being easy to guess. If possible, try to use a combination of both numbers and letters. Remember that you may only use each number or letter once. For example, setting 11555A only uses three digits, not six.

The C500 Police approved key safe has 4,096 possible code combinations and has a mixture of both numbers and letters.

The Classic KeySafe range has 1,024 possible code combinations. The Classic range includes the Permanent, Slimline, S7, J5 and Portable key safes.

We recommend making a note of your code just in case you do ever forget it. There is no override or reset code. If you have a lifeline or pull-cord care package be sure to inform the monitoring centre where your key safe is located and ensure they always have a record of your most recent code in case of an emergency.

You do not need any special or formal training to install the C500 KeySafe. The Supra C500 KeySafe is designed to be installed by the end user, there is no need for a craftsman or special installation tools.

Although we offer training to Local Authorities, Care Agencies and Housing Associations as part of our business support service, formal training is not required.

Provided that the supplied fitting kit is used and the installation instructions are followed, anybody may install the C500 KeySafe, maintaining the LPS accreditation and Police approval.

There is a small amount of movement between the KeySafe lid (the part with the black buttons) and the vault. This small gap is typical and within manufacturing tolerance.

With the C500 Police approved key safe, the lid is designed to fall forward when opened, this means you cannot shut the KeySafe without locking it. This does mean that the lid sits forward when it is closed.

All of our key safe products are randomly sampled several times a year to ensure they continue to meet the high standards required by our customers, such as local authorities, housing associations and the Police.

Supra KeySafe weather covers are designed to shield your key safe from the environment. They are not watertight, but they should keep most moisture away from your keys. Should moisture enter your key safe, and we experience extreme weather conditions, that moisture may freeze.

A Supra KeySafe uses a mechanical push button combination mechanism. De-icer, WD40 or hot water will not damage this mechanism. Depending on how cold the key safe is, your hand against the unit might be enough to defrost any water trapped inside the mechanism.

To prevent this from happening, wipe away any moisture you find in or around your key safe. Although a Supra KeySafe does not require maintenance, occasionally spraying WD40 on the mechanism (wiping away any excess) should prevent moisture from sticking.

Orders placed online before 3pm (Monday – Friday) will be shipped for next working day delivery. All key safes will be shipped via our chosen courier service, DPD.

Deliveries take place between 8am and 6pm. If you provide us with an email address or mobile number, DPD will contact you with a more specific time on the day of your delivery.

If you require a Saturday delivery, this will incur additional charges. Please contact us to find out more.

If you have any questions regarding your KeySafe order, please contact The Key Safe Company on 01905 770333.