We try really hard to make sure our products and customer service is perfect, but we understand that sometimes things can happen which are beyond our control.
If your experience was unsatisfactory, please get in touch with your complaint via phone on 0330 363 0303, or via email, to [email protected].
We are confident our Customer Care team will always attempt to resolve any complaint professionally and courteously.
However, if you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about alternative dispute resolution options. The certified ADR provider that we use is ProMediate which operates an independent consumer mediation service, details of which can be found at www.promediate.co.uk.
You can find more information, as well as an online dispute form on the ODR platform website, http://ec.europa.eu/odr.