Terms & Conditions

The following page outlines our terms and conditions of sale for SUPRA UK LTD, (The company and division thereof). If you are purchasing as (or on behalf of) a private individual please consult our Supra D&M LLP, terms and conditions of sale. For business users, we ask you consult our Supra LTD, terms and conditions of sale. If you have any questions please contact us on 0330 363 0303 or email us sales@keysafe.co.uk.

SUPRA D&M LLP, TERMS AND CONDITIONS OF SALE

SUPRA D&M LLP, (The Company & divisions thereof) only does business upon the following Conditions of Sale and all orders are accepted and executed on the understanding that these Conditions are incorporated into any Contract with a Customer to the exclusion of any conditions which the Customer seeks to impose unless otherwise agreed in writing and bearing the signature of the Managing Director or the Operations Director. Supra D&M LLP reserves the right to reject any order for products or services without prejudice.

1. INFORMATION ABOUT US

1.1. We are registered in England and Wales as SUPRA D&M LLP, company number OC349554, and our registered address is Curo House, Greenbox, Weston Hall Road, Stoke Prior, Bromsgrove, Worcestershire B60 4AL

1.2. Our main trading address is Unit 4 Nunnery Park, Hornhill Road, Worcester, Worcestershire, WR4 0SX. Our VAT number is 551435066

2. ORDER CONFIRMATION

2.1. For orders placed via our website, www.keysafe.co.uk, after the placement of an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

2.2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3. PRICES AND PAYMENT

3.1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

3.2. Prices on the website exclude delivery costs and VAT. These are added to the price when you add product/s to your trolley. Carriage prices are as set out in our Delivery Guide (available on request, or on our website, www.keysafe.co.uk) or alternatively contact the sales office on 0330 363 0303 for delivery costs.

3.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

3.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for insructions before dispatching the Product, or reject your order and notify you of such rejection.

3.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

4. CANCELLATIONS AND RETURNS

4.1. Products must be returned to the Company using the original box with fresh outer packing to protect from damage in transit. Customer details must be enclosed with the product. Products should be returned to the Company within 21 days from notice of cancellation. The customer is responsible for the cost of returning the products. The Company cannot be held responsible for items lost in transit.

4.2. Within the Seven Day Cooling Off Period

4.2.1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days which is also known as the “cooling off” period, this begins on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products.

4.2.2. The right to cancel services ends when the services have started before the end of the 7 day “cooling off” period. Cancellation of installation services within the 7 day “cooling off” period or thereafter must be notified to the Company by midday on the day before the service is due to take place and services cancelled after this time will be chargeable as they will be deemed to have begun at that point.

4.2.3. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.2.4. Clause 4.2 shall not apply where you are contracting as a business.

4.3. BUY & RETURN POLICY - No Quibble Return

4.3.1. The No Quibble Returns policy gives customers a 28 day product returns period. During this period you may cancel your order (this relates specifically to purchases of 3 products or under) and Supra D&M LLP will reimburse you within 30 days for the full costs of the goods ordered including delivery costs. The product returns period ends 28 days after the day you receive the goods. If you are cancelling your order under the No Quibble Returns Policy so that we can organise your return as quickly and conveniently as possible please call us on 0330 3630303 during business hours or email us anytime at hello@keysafe.co.uk and we will get back to you as quickly as we can.

4.3.2. You will be required to complete a form on our website by clicking on ‘No Quibble Return Form’. You will be supplied with our Freepost address in order to return the product(s) at no cost.

4.3.3. You must return the Product(s) to us immediately, in the same condition in which you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.4. Outside of the Seven Day Cooling Off Period/Buy & Return Policy Period

4.4.1. Orders will only be considered cancelled by the Company within 30 days of date of invoice and after written agreement on mutually satisfactory terms.

4.4.2. All cancelled orders after the seven day “cooling off” period or ‘Buy and Return’ period has expired will incur a restocking and administration handling charge. This charge will be £7 plus VAT which is £8.40 inclusive of VAT. These charges will apply where the goods have been dispatched, and also, where the goods have been picked and packed prior to dispatch.

4.4.3. Product should be returned to us in the same condition in which you received them, and at your own cost and risk.

5. DELIVERY

5.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then where you are acting as a Consumer, delivery shall be within 30 days of the date of the Dispatch Confirmation, and where you are acting as a Business, delivery must be within a reasonable time of the Dispatch Confirmation, unless there are exceptional circumstances. Every attempt will be made to meet quoted delivery times subject to stock availability and order acceptance but time shall not be of the essence unless specifically agreed in writing.

5.2. Delivery by courier will require a signature. It is the customer’s responsibility to ensure deliveries can be made safely at ground level, free from obstructions. The customer is responsible for manual and mechanical off-loading provision at time of delivery. The customer is responsible for the provision of the correct delivery address prior to dispatch and may be charged for any additional costs incurred during further attempts to deliver the goods should delivery address information supplied by incorrect or off-loading facilities be unavailable.

5.3. We will not be responsible for any delay occasioned by carriers after dispatch from the Company’s works. Any damages or shortages must be notified in writing, both to the carriers and the Company within three days of receipt of goods. In the case of non-delivery, claims must be made from seven days of receipt of invoice.

6. GOODS DAMAGED IN TRANSIT

IF THE GOODS ARE SIGNED FOR ON RECEIPT AS RECEIVED IN GOOD CONDITION, WE ARE UNABLE TO PROCESS CLAIMS FOR DAMAGES. IN ORDER TO BE ABLE TO CLAIM FOR DAMAGES, GOODS MUST BE SIGNED FOR AS RECEIVED UNCHECKED OR DAMAGED.

7. DEFECTS AND GUARANTEE

7.1. Products supplied by Supra D&M LLP are guaranteed to be free from defects of material and workmanship for a period of 24 months from purchase or 60 months on Supra C500 Pro or Supra P500 Pro only. Guarantees do not cover batteries of any type used in connection with the products supplied.

7.1.1. Products covered by the 60 month guarantee are for purchases from 1.1.2018 and onward.

7.2. Claims for faulty materials or workmanship will not be accepted if modifications or repairs to the goods have been effected other than by the company (Supra D&M LLP).

7.3. Faulty Products should be notified to Supra D&M LLP immediately with a description of the fault. If the fault cannot be resolved by telephone, in order to receive a replacement product the customer must return the faulty product, along with contact and purchase details, to Supra D&M LLP.

7.4. When you return a product to us:

7.4.1. because you have cancelled the Contract between us within the seven-day cooling-off period or ‘Buy and Return’ period (see clauses 4.2 and 4.3 above), we will process the refund due to you as soon as possible and, in any case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

7.4.2. for any other reason (for instance, because you have notified us in accordance with Clause 18 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. Please request our Freepost address in order to return Product covered under this clause.

7.5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7.6. Where the product is found not to be faulty upon inspection, it will be returned to the customer, a replacement will not be supplied and the cost of return carriage will be chargeable.

8. PAYMENT TERMS

8.1. Payment can be accepted by credit or debit card for on-line and telephone orders. Customers ordering by post using an order form can also pay by cheque.

8.2. Products will not be despatched until credit or debit card payments have been authorised as valid or cheques have been processed by the Supra D&M LLP bank.

9. RISK

Risk shall pass to the Customer on delivery, at which point, the customer should insure the goods against all risks.

10. RETENTION OF TITLE

Title in any goods supplied by the Company shall not pass to the Customer until the company has received payment in full for all such goods.

*This does not affect your Statutory Rights*

11. LIMITATION OF LIABILITY

11.1. We warrant to you that any Product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

11.3. This does not include or limit in any way our liability:

a) For death or personal injury caused by our negligence;

b) Under section 2(3) of the Consumer Protection Act 1987;

c) For fraud for fraudulent misrepresentation; or

d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

a) loss of income or revenue

b) loss of business

c) loss of profits or contracts

d) loss of anticipated savings

e) loss of data, or

f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable];

provided that this clause 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2 or any other claims for direct financial loss that are not excluded by any of categories a) to f) inclusive of this clause 11.4.

12. NOTICES

All notices given by you to us must be given to Supra D&M LLP at Unit 4 Nunnery Park, Hornhill Road, Worcester, Worcestershire, WR4 0SX OR sales@keysafe.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Clause 2 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. TRANSFER OF RIGHTS AND OBLIGATIONS

13.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. EVENTS OUTSIDE OUR CONTROL

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1. Strikes, lock-outs or other industrial action.

14.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

14.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.2.5. Impossibility of the use of public or private telecommunications networks.

14.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

14.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER

15.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 13 above.

16. SEVERABILITY

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. ENTIRE AGREEMENT

17.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

17.2. We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

17.3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

17.4. Nothing in this clause shall limit or exclude any liability for fraud.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

18.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we sent you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


SUPRA UK LTD, TERMS AND CONDITIONS OF SALE

SUPRA UK LTD, (The Company & divisions thereof) only does business upon the following Conditions of Sale and all orders are accepted and executed on the understanding that these Conditions are incorporated into any Contract with a Customer to the exclusion of any conditions which the Customer seeks to impose unless otherwise agreed in writing and bearing the signature of the Managing Director or the Operations Director. Supra UK Ltd reserves the right to reject any order for products or services without prejudice.

1. INFORMATION ABOUT US

1.1. Supra UK Ltd are registered in England and Wales under company number 03294833 with our registered office at Curo Chartered Accountants, Curo House, Greenbox, Westonhall Road, Stoke Prior, Bromsgrove, B60 4AL.

1.2. Our main trading address is Unit 4, Nunnery Park, Hornhill Road, Worcester, Worcestershire, WR4 0SH. Our VAT number is 748 0858 96.

2. PRICE AND PAYMENT

2.1. The price of any Products will be as quoted, except in cases of obvious error. All orders will be invoiced at prices ruling at the date of dispatch. All prices are subject to change without notice.

2.2. These prices exclude delivery costs and VAT, which will be added to the total amount due as set out in our Delivery Guide (Delivery costs available via our website, www.keysafe.co.uk for web orders). Contact the Sales Office on 0330 363 0303 for all other delivery costs.

2.3. For credit customers, payment is strictly due 30 days from date of invoice. The Company reserves the right to charge interest at 2.5% over the Bank of England minimum lending rate for the time being on overdue accounts. Without prejudice to the above, in the event of payment not being received by the due date all monies owing to the Company under this or any other Contracts shall become payable immediately.

2.4. Pending such payment the Company reserves the right to suspend performance of any of it’s obligation to the Customer.

2.5. Until such payment is received the Customer shall if so requested by the Company store the goods in such a way that they can be clearly identified as the property of the Company.

2.6. If the Customer makes default in payment or if for any other reason the Company treats this contract as discharged the Company shall be entitled to enter the Customer’s premises and to repossess its goods.

3. ORDER CONFIRMATION

Orders for credit accounts must be confirmed in writing by post, by fax or by email.

4. CANCELLATIONS AND RETURNS

4.1. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.2. Orders will only be considered cancelled by the Company within 30 days of date of invoice and after written agreement on mutually satisfactory terms.

4.3. All cancelled orders will incur a restocking and administration handling charge. This charge will vary depending on the type and number of products involved. These charges will apply where the goods have been despatched, and also, where the goods have been picked and packed prior to despatch. Charges are available on request.

4.4. If the goods have already been despatched, then the customer has a duty to take "reasonable care" of them prior to returning them to Supra UK Ltd in order that they may be re-sold as new. Any failure in this duty may result in a claim by Supra UK Ltd for the resulting loss in value.

5. DELIVERY

5.1. Every attempt will be made to meet quoted delivery times subject to stock availability and order acceptance but time shall not be of the essence unless specifically agreed in writing. Unless so agreed goods cannot be returned if not inside the estimated delivery time.

5.2. Delivery by courier will require a signature. It is the customer’s responsibility to ensure deliveries can be made safely at ground level, free from obstructions. The customer is responsible for manual and mechanical off-loading provision at time of delivery. The customer is responsible for the provision of the correct delivery address prior to despatch and may be charged for any additional costs incurred during further attempts to deliver the goods should delivery address information supplied be incorrect or off-loading facilities be unavailable.

5.3. Supra UK Ltd will not be responsible for any delay occasioned by carriers after dispatch from the Company’s works. Any damages or shortages must be notified in writing, both to the carriers and the Company within three days of receipt of goods. In the case of non-delivery, claims must be made from seven days of receipt of invoice.

6. GOODS DAMAGED IN TRANSIT

If the goods are signed for on receipt as received in good condition, we are unable to process claims for damages. In order to be able to claim for damages, goods must be signed for as received unchecked or damaged.

7. DEFECTS AND GUARANTEE

7.1. KeySafe Products supplied by Supra UK Ltd are guaranteed to be free from defects of material and workmanship for a period of 24 months from purchase or 60 months on Supra C500 Pro and Supra P500 Pro products only. Other Products carry a 12 month guarantee. Guarantees do not cover batteries of any type used in connection with the products supplied.

7.2. Claims for faulty materials or workmanship will not be accepted if modifications or repairs to the goods have been effected other than by the company (Supra UK limited).

7.3. Faulty Products should be notified to Supra UK Ltd immediately with a description of the fault. If the fault cannot be resolved by telephone, in order to receive a replacement product the customer must return the faulty product, along with contact and purchase details, to Supra UK Ltd.

7.4. Where the product is found not to be faulty upon inspection, it will be returned to the customer, a replacement will not be supplied and the cost of return carriage will be chargeable.

8. PAYMENT TERMS

8.1. For credit customers, payment is strictly due 30 days from date of invoice. The Company reserves the right to charge interest at 2.5% over the Bank of England minimum lending rate for the time being on overdue accounts. Without prejudice to the above, in the event of payment not being received by the due date all monies owing to the Company under this or any other Contracts shall become payable immediately.

8.2. Pending such payment the Company reserves the right to suspend performance of any of it’s obligation to the Customer.

8.3. Until such payment is received the Customer shall if so requested by the Company store the goods in such a way that they can be clearly identified as the property of the Company.

8.4. If the Customer makes default in payment or if for any other reason the Company treats this contract as discharged the Company shall be entitled to enter the Customer’s premises and to repossess its goods.

9. RISK

Risk shall pass to the Customer on collection by courier from the Company premises. The Customer takes any risk of deterioration in the goods necessarily incident to the course of transit.

10. RETENTION OF TITLE

Title in any goods supplied by the Company shall not pass to the Customer until the Company has received payment in full for all such goods.

*This does not affect your Statutory Rights*

11. LIMITATION OF LIABILITY

11.1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

11.3. This does not include or limit in any way our liability:

11.3.1. For death or personal injury caused by our negligence;

11.3.2. Under section 2(3) of the Consumer Protection Act 1987;

11.3.3. For fraud or fraudulent misrepresentation; or

11.3.4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

11.4.1. loss of income or revenue

11.4.2. loss of business

11.4.3. loss of profits or contracts

11.4.4. loss of anticipated savings

11.4.5. loss of data

11.4.6. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable]; provided that this clause 12.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 12.4.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. NOTICES

All notices given by you to us must be given to Supra UK Ltd, 24 The Furlong, Berry Hill Industrial Estate, Droitwich Spa, Worcestershire. WR9 9AH OR sales@keysafe.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 2 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. TRANSFER OF RIGHTS AND OBLIGATIONS

13.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. EVENTS OUTSIDE OUR CONTROL

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1. Strikes, lock-outs or other industrial action.

14.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

14.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.2.5. Impossibility of the use of public or private telecommunications networks.

14.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

14.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER

15.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

16. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. ENTIRE AGREEMENT

17.1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

17.2. We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

17.3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

17.4. Nothing in this clause shall limit or exclude any liability for fraud.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.